The Future of Workforce Management and Talent Acquisition: The Rise of Cloud Contact Centers

Call Center Workforce Management

The workforce is changing rapidly as millennials become the largest group of employees, making up over 40% of the workforce in 2020. As baby boomers retire, this trend will only continue, and by 2030, Gen X will also start retiring, leaving millennials and Gen Z as the dominant force in the workforce, accounting for 74% […]